Upcoming Factory to Table Destination Events
Straight from the Le Creuset factory to you, our Factory to Table Destination Shopping Events are hosted in various cities nationwide. Every shopping session features exclusive discounts on a vast selection of products from around the world, including limited-edition colors as well as rare shapes and styles.
We have many passionate fans of Le Creuset and our product, and as such we have seen an exponential increase in interest and demand for our Factory to Table Events. For this most recent event in particular, the demand overwhelmed some of our systems and uncovered opportunities for Le Creuset to provide a better experience in the future. The response far outpaced anything we had experienced before, and we owe it to all our fans to be better.
Factory to Table FAQs
VIP tickets for Thursday are $25. General admission tickets are $10.
All tickets are non-refundable.
We are open Thursday 9:30 am – 6:30 pm, Friday 10 am – 6 pm, Saturday 10 am – 5:30 pm and Sunday 10am – 1:30 pm.
Yes. A confirmation will be sent to the email address you provided at the time of your registration.
Yes, you can initiate a transfer of your ticket on our ticketing site.
Yes. You can purchase up to 6 tickets for any day, including the VIP Day. Transactions with more than six (6) tickets will be asked to transfer the balance of tickets over the limit to family members or friends. Only one Mystery box per ticketed person allowed, regardless of how many sessions are purchased.
The only tickets guaranteed for authenticity are purchased directly through TicketSpice.
Yes. Please have either the printed ticket or digital ticket available to be scanned at event check-in. For any questions about your previously purchased ticket please email factorytotable.us@lecreuset.com.
Absolutely, but you must do so in advance and will be pending availability in any given session of equal value. Please email factorytotable.us@lecreuset.com with the full name you have registered under as well as your preferred shopping session.
Yes, please email factorytotable.us@lecreuset.com and provide the name the ticket was purchased under and for what day. A replacement ticket can be emailed to the address on the file.
There are no guarantees additional tickets will be released. Notifications for additional tickets released will be posted on our Facebook event ad. Please refer to our events tab on Facebook for more information.
We are not able to offer a wait list at this time. We’ll be updating our Facebook event ad if anything changes in the future.
Yes. You can enter whenever you arrive. Please check in at the welcome desk.
Children under 10 years of age are free with a ticketed adult. Children under 18 are ineligible for a mystery box.
Only service animals are allowed at our destination events.
Our DC event will take place at the Dulles Expo Center, Chantilly, VA Event and Show Venue in Chantilly, VA | Dulles Expo Center
This is an in-person event only that cannot be shopped online or over the phone.
Locations for 2024 have not been finalized. Please ensure you sign up for our emails at lecreuset.com to receive the latest updates and follow Le Creuset on Facebook, Instagram
The closest airport to the event venue: Dulles International Airport Official Website of Washington Dulles International Airport - IAD (flydulles.com)
Other nearby airport: Ronald Reagan Washington International (DCA) 32 miles
Parking is free, with ample parking spaces available onsite. Please visit website for more information: Event and Show Venue in Chantilly, VA | Dulles Expo Center
Thursday June 6th from 9:30 am – 6:30 pm. Pre-registration is required for VIP sessions. Tickets for VIP Sessions are $25 each.
Tickets to the VIP Day are limited to a total of 6 per person, in total, not per shopping session. Ticketholders purchasing more than the allowed amount will be contacted and the balance of tickets over the limit must be transferred to family members or friends. If you are unable to complete the transfer, we are happy to refund tickets over the maximum of six (6).
VIP sessions Include: first choice of color and product selection and the option to purchase a Mystery box for $50 (with a minimum $150 ticketed spend), a cash bar, and live entertainment.
Yes. By purchasing a ticket to a VIP session, you are eligible to purchase 1 mystery box. Mystery boxes are limited to 1 per ticketed attendee, per event, not per shopping session, with a minimum ticketed spend of $150. Cost of ticket and Mystery Box do not apply towards the $150 spend threshold.
Sessions tend to sell out so please let us know ahead of time if you plan to change your session and we can accommodate you.
By purchasing a ticket to a VIP session, you are eligible to purchase 1 mystery box. Mystery boxes are limited to 1 per ticketed attendee, per event, not per shopping session, with a minimum ticketed spend of $150.
Mystery boxes have a minimum of $350 in retail valued merchandise. There is no guarantee, explicit or implied, of any specific category.
Mystery boxes are limited to 1 per ticketed attendee, per event, not per shopping session, with a minimum ticketed spend of $150. If product purchases are made by a group, and each person meets the $150 spend threshold, then each ticketed attendee who meets the threshold, will receive the chance to purchase a Mystery Box.
Mystery boxes are only available for those in attendance.
Children under 10 years of age are free with a ticketed adult. Children under 18 are ineligible for a mystery box.
Mystery boxes have a minimum of $350 in retail valued merchandise. There is no guarantee, explicit or implied, of any specific category.
Forms of payment accepted are cash and credit cards. We currently accept: VISA/MC, American Express, China Union Pay, Discover cards and Afterpay. You may be asked to present a valid ID with credit card purchases.
We will offer a hospitality discount on eligible items, some exclusions apply. Proof of ID and ticket purchase is required. Mystery boxes are non- discountable and ineligible for any discounts.
We do honor a 10% off military discount on eligible items (some exclusions apply). Proof of ID and ticket purchase is required. Mystery boxes are non- discountable and ineligible for any discounts.
For 2024 we will have a national charity partner, Meals on Wheels. MOW supports seniors facing isolation and hunger.
Products purchased at an event with manufacturers defects are eligible for a return or exchange. All other products purchased at factory to table sales are considered a final sale.
We are happy to replace that item for you. If you can return to the sale, we should be able to exchange the product on-site. If you are not able to return to the sale, please email factorytotable.us@lecreuset.com a copy of the original sales receipt, highlighting the damaged items, and your contact information and a shipping address.
Absolutely. Mystery box replacement items are predetermined prior to the event and are not a like for like exchange. Please email factorytotable.us@lecreuset.com, including a copy of the original receipt, a photo of the damaged item, your contact information, and a shipping address. Mystery box items are out of their original packaging. Items may have superficial scratches and/or cosmetic damage. This does not affect performance. Cosmetic imperfections do not qualify for replacement items.
No need to return the damaged product.
Mystery box items are out of their original packaging and may have cosmetic imperfections. Please email factorytotable.us@lecreuset.com and including a copy of the original receipt, a photo of the damaged item, your contact information, and a shipping address. If approved, a mystery box replacement item will be shipped to you.
If you can return to the sale, we will be able to exchange the product on-site. If you are not able to return to the sale, please email factorytotable.us@lecreuset.com including a copy of the original receipt, which item is missing, your contact information, and a shipping address.
Please email factorytotable.us@lecreuset.com including a copy of the original receipt, indicate which item you were incorrectly charge for, your contact information, and a shipping address. You will be contacted by phone by the end of the next business weeks to correct the mistake.
All products sold at our events are covered by our standard product and consumer warranty, excluding mystery box items. To file a warranty, please contact Consumer Services at 1-877-273-8738.
